The Role of Locus of Control, Perceived Organisational Support, and Organisational Identification in Achieving Job Satisfaction in Emergency Service Workers

Abstract

The present study provides evidence regarding the importance of locus of control, organisational support provided by bosses/colleagues in the workplace, and identification with the organisation in achieving optimal satisfaction and, most likely, adaptation of emergency department employees. The results highlight that, according to the characteristic profile of the two dimensions of locus of control, individuals who are more likely to feel more comfortable and to experience high levels of specific satisfaction (extrinsic/intrinsic satisfaction), are those who have a correspondence between the orientations of the characteristics of the two dimensions of locus of control, and the two dimensions of specific satisfaction. Also, employees who have a high level of identification with the organisation in which they work, as well as a high level of perceived organisational support from their bosses and/or colleagues, will more frequently have higher levels of specific and generic job satisfaction. The psychological characteristics studied may become specific predictors of psychological assessment conducted for selection purposes to predict employee comfort, optimal adaptation to the workplace, and longer stay in the organisation, so that employees would benefit of some programmes to develop psychological resilience, learning to develop through cognitive restructuring techniques, including those using applications of artificial intelligence, as proposed by the authors of the study.